FAQ's and New Client Info
Ready to explore the world of Pilates Reformer? If you already have some experience, start your journey with us by booking your first class for just $30! Arrive 5 minutes early to receive a warm welcome and a brief orientation to ensure your success.
If you're brand new to Pilates Reformer, we highly recommend our New Client Private Training Session. This unique experience begins with an engaging introduction to our reformer and studio policies, followed by 15-20 minutes of foundational exercises tailored to your individual needs. You'll leave feeling confident and prepared to continue your journey!
Our 30-minute New Client Private Training Session is available for just $55. If you’d like to invite a friend, semi-private sessions are also offered for an additional $30 per person.
To schedule your private session or learn more about our offerings, please email us at flipdogdoylestown@gmail.com
FAQ's
Where Are We Located?
Flip Dog Pilates is conveniently situated at 1 Taylor Ave, Doylestown, PA 18901. We have two designated parking spots out front. If those are occupied, don’t worry—metered street parking is available nearby!
What Should You Bring?
While grip socks are not required, we highly recommend them for safety and comfort. Don’t have any? They’re available for purchase at the studio. Be sure to bring water and a towel; both are available for you if you forget!
How Long Are the Classes?
Our classes last 50 minutes, designed to be both efficient and effective.
How Early Should You Arrive Before Class?
To ensure a smooth start, please arrive at least 5 minutes early to meet your instructor and prepare for your session.
How Do You Book a Class?
Booking a class is simple! You can schedule your spot through the Momence app or directly on our website, where you’ll find full class schedules, instructor information, and pricing details.
What if I Am Running Late for Class?
For safety reasons, no one will be allowed into class more than 5 minutes after the start time.
Do You Have a Waitlist for Classes?
Yes! If the class you want is full, you can add yourself to the waitlist, which accommodates up to 3 clients. By joining, you're indicating your intention to attend if a spot opens up. You will automatically be charged when added to a class, so please remove yourself from the waitlist if your plans change. You can join the waitlist up to 1 hour before class begins.
What Is Your Class and Appointment Cancellation Policy?
- Early Cancellations: Changes or cancellations made more than 12 hours before class time receive a full class credit. All changes must be made via the app or website. We do not accept cancellations via text, email, or phone.
- Late Cancellations: Cancelling within 12 hours is considered a late cancellation and results in a loss of class credit.
- No Show: Not canceling and failing to show up incurs a $15 No Show fee. Please be considerate of clients on the waitlist.
- Private and Coaching Sessions: Cancellations or changes made within 12 hours will result in a loss of your appointment credit.
Do You Give Refunds?
All packages, memberships, and class credits are non-transferable and non-refundable.
Do Memberships and Packages Have Expiration Dates?
Expiration dates apply to all packages and will not be extended unless due to medical necessity. Monthly memberships are on auto-pay and require a minimum 2-month commitment. No refunds are provided.
What Is Your Studio Etiquette or Policy for Phones?
We understand the need for personal devices. However, we kindly ask that all cell phones be switched to silent upon entering the studio. If you must keep your phone, please ensure it is on silent. For emergency calls, we request that you step outside to take the call.
Can Children Join Classes?
To ensure the safety and comfort of all clients, individuals under 14 years old are not allowed in the studio. Minors aged 14 to 17 may participate in classes only with a parent present. All minors must complete a 30-minute private session with a parent and have parental or guardian consent through a signed waiver at the studio. Private sessions are available for ages 14 and up, but participation in group classes will depend on individual suitability, as determined by the instructor.